Exchange and No Return Policy

If something is not right with your order, we offer an exchange. Bring the item to our store, or contact us and we will explain how to send it back.

The exchange period has not been finalised yet. Please contact us and our team will confirm the current timeframe for your order.

To be eligible for exchange, the item should be:

• unused and undamaged, with no scratches on the lenses or frame;
• in its original packaging, with any case and cloth included;
• accompanied by proof of purchase (your order number is enough).

We do not accept returns for a refund. Once an order is delivered and accepted, the sale is final except where an exchange applies, or where the item is faulty or was sent in error.

If an item arrives damaged, faulty, or is not what you ordered, contact us as soon as you can with your order number and a photo of the item. We will put it right — either by replacing the item or by correcting the order.

Prescription lenses are made to the values you supply, so they cannot be exchanged simply because you have changed your mind. Please check your prescription carefully before ordering — and note that we may contact you to confirm the details before we start work.

For hygiene reasons, contact lenses cannot be exchanged once the packaging has been opened.

If a lens has been made incorrectly against the prescription you supplied, that is our error and we will remake it.

Get in touch with your order number and a short description of the problem:

• Call 0312-4818258
• Call 0349-5868908
• Message us on WhatsApp
• Use the contact form
• Visit the store: Eye Shop Optician, Main Murree Road, Al Rehman Plaza, Opposite D. Watson Cash & Carry, Bhara Kahu, Islamabad, Pakistan.